Ordering & Payments

We prefer to receive payment by credit card, money order, paypal or Internet transfer if you are within Australia.

Overseas customers payment by credit card or Paypal only.

Orders may be paid by cheque; however, orders will be held for cheque clearance if not an established customer. There is a returned cheque charge of $35.00. If you have paid by cheque and you have overpaid, we will credit your account for the extra amount you have paid. If you have underpaid and there is a balance due on your invoice, we expect payment by return mail. We prefer credit cards as we can charge the correct amount.

This web site has a secure shopping cart. You can place your order online with complete confidence in the safety of your credit card information. If you'd rather not place your order through our web site, you can order by phone (please note our hours of operation, listed on our contact us page) or FAX (24 hours a day, 7 days a week).

We have no minimum order requirement. If you just need one small thing, that's not a problem -- there's no need to order more than you want or need.

Shipping and Handling

We ship orders by Australia Post only. For overseas customers, you will receive an email detailing total costs including airmail postage, that you MUST reply to, approving these costs, before your order will be processed and posted.

Orders are shipped Monday, Wednesday & Friday's at 3pm, so need to be received at least 30 minutes prior to these times to make that day's mailman. Most Tuesdays mail will be able to be posted, but not guaranteed.

My secure shopping cart does not automatically add estimated postage charges due to the special packaging required to safely pack rulers for delivery. Postage will be added AT COST only for Australian residents. Overseas customers will receive an email quote to approve before posting their order.

 Returns & Credits

If you need to return merchandise for any reason, you must contact us to obtain a return authorization. (Patterns and videos are not returnable for obvious reasons.) All items returned must be in original salable condition. The following terms and conditions apply to returned merchandise:

• Items returned within 30 days will be credited to the credit card they were charged on, less a 10% restock charge. If the returned items were paid for by cheque, we will internet bank transfer for the amount charged less a 10% restock charge.
  
  
• Items returned after 30 days will be noted on our invoice as a credit (less a 20% restock charge) which may be used for other items.
  
  
• No refunds will be made after 30 days -- exchanges only.
  
  
• Shipping and handling charges both directions are never refunded or credited